What if I have forgotten my password?

If you have forgotten your password, you can change it yourself using a phone or computer.  

Watch our quick video on resetting your NWTC password (1 minute 32 seconds).

To change your password:  

1. Go to the Student Portal login page. 

2. Click Forgot your password? 

    

3. Enter your 8-digit NWTC ID#. Click Continue.

    

4. Review the password guidelines. Click Continue to Password Reset. (You must have your phone to verify your identity using the Microsoft Authenticator app or your primary phone number.) 

    

5. Your username should auto-populate on the next page. If it does not, enter your NWTC ID# followed by @nwtc.edu (Ex: 12345678@nwtc.edu). Enter the characters displayed to you and click Next. 

    

6. Choose either the Text or Call option and enter the phone number you used to set up your account. 

    

7. A verification code will be sent to your phone. Enter that code on the screen.
8. Create a new password using the following requirements.

• Minimum length: 8 characters
• No personal information: Do not use your name or student ID 
• Do not use a password you have used before.
• Include at least 3 of the following:  

• Uppercase letter (A-Z) 
• Lowercase letter (a-z) 
• Number (0-9) 
• Special character (Ex: !, @, #)  

9. Click Finish. You can now use your new password to log in to the Student Portal. If this is your first time logging in, you must set up Multi-Factor Authentication (MFA) by following the MFA instructions.

    

Remember to update your personal email address in the student portal. A personal email address is required to change your password in the event that you are unable to access your NWTC email. 

If you require further assistance, visit the IT Help Desk for Students webpage.