Log In Troubleshooting
If you are having trouble logging in, there are a few things to check first:
- Make sure the Num Lock is set correctly.
- Make sure your Caps Lock is not on and you are entering everything as case-sensitive.
- If you recently changed your password, make sure you are using your NEW password - not the old one!
- If there is a system error message when trying to log in, try logging in to the direct Canvas link and the direct student email link.
Multi-Factor Authentication
Occasionally, you will be asked to verify your identity a second way. If that happens, click Next.
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If you already set up your security method, you may get a security code sent to your phone or receive a notification from the Microsoft Authenticator app.
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If you have not secured your NWTC account yet, choose how you want to be notified and click Set up to start the process. Learn more about multi-factor authentication. If you do not have the technology needed, contact the NWTC Student Help Desk at 920-498-6900 for support.
Log In Still Not Working?
- You can ask a staff member for assistance if you are on campus.
- Or, you can call the Student Help Desk at (920) 498-6900 or toll free at (866) 235-5037. Technical support is available 24 hours a day/7 days a week (24/7). You can also use the Student Help Desk Live Chat service.
Links & Files
