Answer

If I didn’t enter my phone number during registration, can I go back and enter it at a later time?

Yes. To enter your mobile phone, visit the My Account tab, and click the Add button within the Mobile Phones section.

How do I change my mobile number?

Visit the My Account tab, and click the Edit button next to the mobile number you would like to change. Enter the new mobile number you want to use in the fields provided, and click Continue.  You will then be asked to confirm your mobile phone carrier.

When changing Mobile Contact (1) [your primary mobile number], you will receive a text message containing a 4-digit confirmation code.  You must enter this confirmation code within this website to complete the primary mobile phone registration process.

If you already have my Registration email address, why do you need a Preferred email address?

Specifying a Preferred email address allows for the delivery of Rave-generated email to addresses other than the one you used when registering for this service.  If you frequently use an email account other than the one specified within the Registration email field, we recommend you add these addresses as Preferred email addresses.  Preferred email addresses may be added at any time within the My Account tab under Email Contacts.

How do I change my Preferred email address?

Visit the My Account tab. Within the Email section, click the Edit link. Follow the instructions for entering your new Preferred email address.

How do I opt-out of receiving text messages on my phone?

There are two ways to stop receiving messages on your phone:

1. Click on the Groups tab and use the Text / Email checkbox options to specify your message delivery preferences.

2. Text STOP to 67283 or 226787 from your registered mobile phone. You will no longer receive ANY messages from Rave Alert.  Use the STOP command with caution, as this will also block delivery of Broadcast Alert messages.

How do I change my password?

The Rave Mobile Safety system uses your NWTC userid and password.  Do not try to manage your password through the Rave Mobile Safety system.

General Information 

Rave does not charge subscribers to send or receive SMS messages. Message and data rates may apply. Please refer to your mobile phone contract for more information. You can opt out of SMS messages at any time by texting STOP to 67283 or 226787. For basic information at any time, text HELP to 67283 or 226787.

By registering for this service you will periodically receive text messages. The frequency of these messages will depend on how you use this service, and how frequently your community sends messages through this service.

This service is compatible with the products and services provided by AT&T, Sprint, Verizon Wireless, T-Mobile, and most other mobile phone carriers. A complete list of supported carriers is displayed during phone registration.

 

 

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